Frequently asked questions

Open Writing Studio and describe the story you want. The six-question story brief is optional and free. You can choose suggestions or write your own answers, review them, then place the brief in the composer. Sending the request opens a credit budget; generation starts after you confirm it. During maintenance, writing may be unavailable.

Choose a story and prepare its scene. You can play the protagonist, introduce your own fictional character, or guide events as a narrator. Preparation, the opening and later replies are separate credit-consuming actions. In the conversation, use a suggested choice or select dialogue, action or narration and write your own response. Story tools let you move to the next scene or save an interaction as a story when available.

A writing budget shows the maximum credits reserved for that turn. It is not an additional fee: completed settlement uses the actual recorded calls and releases the unused reservation. Failed calls and a permitted repair or operational backup can consume credits. Your debit is capped at the amount you approved. Finishing an interrupted fragment is a new turn and requires a new budget confirmation.

If a connection drops, use Check unfinished Agent task before submitting another paid request. This checks the retained task instead of generating again. A completed result and its settlement are reloaded. If a turn failed after receiving draft text, a recovery action becomes available. Review the new budget before finishing that fragment. Stopping a turn does not erase calls that were already dispatched.

Your account works library opens your saved text and provides TXT and Word downloads. Writing Studio lets you continue a draft and inspect its versions. Check the retention date shown for each work and download a copy before it expires. A pending version is available for review; it becomes the accepted manuscript only after you accept it. Your account works are separate from public editions.

Register with an email address you control and open the verification link sent to it. If a link expires, request a new one. To reset a password, use Forgot password on the sign-in page, then open the reset email and choose a new password. A neutral response does not reveal whether an address has an account. Email delivery can take time; check your spam folder before requesting another message.

Describe a mystery, contemporary, fantasy, science fiction, historical or relationship premise and specify perspective and pace. Website and model boundaries apply; adult themes require fictional adults.

Open your work in Writing Studio, check the current manuscript and version, then request a continuation. You can also supply an excerpt as reference. State the goal and facts to preserve.

Use the TXT or Word download controls provided for your work in the account library. Check its retention date and save your own copy before expiry.

Length, context, call count and model consumption can affect the budget and settlement. There is no fixed price per generated word. Review the current budget and approve the turn’s cap before beginning.

Dispatched model calls can incur costs. Settlement uses recorded consumption or the disclosed reservation bound and does not exceed your approved budget. Unused credits are released. Check the retained task and bill before retrying.

Protect your email and password and keep verification or reset links private. Sign out on shared devices. Keep passwords, payment details and unnecessary personal information out of AI requests and attachments.

Use account balance and transaction history to inspect orders and spending. Writing settlement records distinguish reservations, settlement and released credits. Check the retained task after a connection failure.

State the characters, goal, obstacle, voice and intended length. Name the passage and facts to preserve when revising. Planning can carry forward, but confirm important choices explicitly.

Email identifies an account. Sign in or reset your password when the address is already registered. English and Chinese pages use the same account.

Use the management controls currently available in your works library and work page. Download a needed copy first. Account drafts, historical versions and public editions are separate objects; check the operation’s scope.

Check each work’s displayed retention date and download anything you want to keep. Account, recharge pages and current terms describe credit and order rules; old articles should not be used as a current expiry promise.

Check the website terms, source material rights, third-party permissions and requirements for your intended use. AI generation is not a guarantee of originality, ownership or suitability for commercial use.

Use Forgot password on the sign-in page, enter your email and open the reset message. Choose a new password, then sign in. Request a new link if the old one expired or was used.

Workspace scope, website content rules or a model provider’s boundaries can cause a refusal. Adjust the fiction request using the notice. A pre-dispatch refusal sends no model call; already dispatched calls are settled as recorded.

Refund handling depends on the current terms, order and applicable rules. A provider call and the release of an unused reservation are different matters. Check the bill and use support to explain an issue.

Review character behavior, continuity, language and your brief. AI can make mistakes; a completed generation is not automatically ready for publication. Request specific revisions and review pending versions.

Look for the display name or profile controls in account settings. Save the change and check its confirmation. It does not create another account, balance or works library.

Account drafts and public editions are separate. Generating or accepting a draft does not publish it. AI features send the content needed for the request to a provider; avoid unnecessary sensitive information.

Check the order status and account balance. Some payments require review or processing time. Keep the order reference and inspect the existing order before paying again.

Your account shows eligibility, received grants and balance. Check the current feature price or AI budget before use. Credits do not have a fixed conversion into generated words.

Check the address and spam folder, then request another message on the sign-in page. Open the latest verification link and request a new one if it expires.